Privacy policy

Introduction:

Tawazon Chemical India (hereinafter the “Company”) operates and maintains the website at https://www.tawazon.in (the “Website”). The Company is committed to protecting the privacy of all users (“Data Principal” or “User”) who access or interact with the Website.

This Privacy Policy is issued in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and in anticipation of the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025, which are being implemented in phases and will be fully effective by 13 May 2027.

By accessing the Website, the User acknowledges and agrees to the practices described in this Privacy Policy.

Information We Collect:

The Company may collect the following categories of personal data when the User visits or interacts with the Website:

  • Name, email address, and phone number (via contact or enquiry forms)
  • Company name, designation, and business enquiry details
  • IP address and browser/device information
  • Usage data including pages visited, time spent, and navigation patterns (via cookies and analytics tools)
  • Any other information voluntarily submitted by the User through forms or communications

The Company collects only the personal data that is necessary for the purposes described in this Policy, consistent with the principle of data minimisation under the DPDP Act.

Purpose and Legal Basis for Processing:

The Company processes User personal data for the following purposes:

  • To respond to enquiries and service requests submitted via the Website
  • To communicate product and service information relevant to the User's stated interests
  • To improve Website functionality, user experience, and content relevance
  • To conduct analytics and understand visitor behaviour in aggregate
  • To comply with applicable legal obligations

Processing is carried out on the basis of the User’s consent (freely given, specific, and informed) or for legitimate uses as defined under the DPDP Act. Where processing is based on consent, the User may withdraw consent at any time without affecting the lawfulness of prior processing.

Rights of Data Principals:

Under the DPDP Act, 2023 and applicable Indian law, Users (as Data Principals) have the following rights:

  • Right to Access: Request a summary of personal data held and how it is being processed
  • Right to Correction and Erasure: Request correction of inaccurate data or erasure of data no longer needed for the stated purpose
  • Right to Withdraw Consent: Withdraw consent for processing at any time; withdrawal does not affect prior processing
  • Right to Grievance Redressal: Raise complaints regarding data handling with the Company
  • Right to Nominate: Nominate another individual to exercise rights on behalf of the Data Principal in the event of death or incapacity

To exercise any of the above rights, contact the Company using the details in Section 11. The Company will respond within a reasonable timeframe as required by applicable law.

If the User is not satisfied with the Company’s response, they may file a complaint with the Data Protection Board of India once it is operationally established.

Cookies and Tracking Technologies:

The Website uses cookies and similar tracking technologies to enhance user experience and collect analytics data. By continuing to use the Website after accepting the cookie notice, the User consents to the use of cookies as described herein.

Types of cookies used:

  • Essential cookies: Required for the Website to function; cannot be disabled
  • Analytics cookies: Track visitor behaviour in aggregate to improve Website performance
  • Preference cookies: Remember user settings and preferences

Users may disable cookies via browser settings; however, this may affect Website functionality. The Company does not use cookies to track Users across third-party websites for advertising purposes.

Data Retention:

The Company retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once data is no longer required, it is securely destroyed or anonymised. Specific retention periods are determined based on the nature of the data and the applicable legal and regulatory requirements in India.

Data Security:

The Company has implemented appropriate technical and organisational security measures to protect personal data from unauthorised access, loss, alteration, or disclosure. These measures include:

  • Restricting access to personal data to authorised personnel on a need-to-know basis
  • Use of secure communication channels for data transmission
  • Confidentiality obligations imposed on staff and service providers
  • Regular review of security practices and procedures

While the Company takes all reasonable steps to protect User data, no transmission over the internet can be guaranteed to be completely secure. Users transmit data at their own risk, and the Company will promptly notify affected individuals and relevant authorities in the event of a data breach, as required under applicable Indian law.

Children's Data:

The Website is not directed at children under the age of 18. The Company does not knowingly collect personal data from minors. Where processing of a minor’s data is necessary, the Company will obtain verifiable parental or guardian consent as required by the DPDP Act.

Cross-Border Data Transfer and Transfer Notice:

Personal data collected via this Website may be transferred to, stored, or processed in countries outside India, including the United Arab Emirates, where Ghobash Group’s parent operations are based.

In accordance with the DPDP Act, 2023, the Company is required to provide the Data Principal with a notice before or at the time of any such transfer. This notice will include:

  • The fact that personal data is being transferred outside India
  • The identity and contact details of the recipient or category of recipient
  • The country or territory to which the data is being transferred
  • The purpose for which the data is being transferred
  • The safeguards in place to protect the data during and after transfer

Such transfers are carried out with appropriate safeguards to ensure that the level of protection available under Indian law is maintained, including contractual protections and access controls between the Company and Ghobash Group entities.

The Company will comply with all restrictions on cross-border data transfers as notified by the Government of India from time to time under the DPDP Act, including any country-level restrictions that may be imposed.

Third-Party Links:

The Website may contain links to third-party websites. The Company is not responsible for the privacy practices or content of such websites. Users are encouraged to review the privacy policies of any third-party sites they visit.

Contact and Questions:

For questions, requests to exercise Data Principal rights, or complaints regarding this Privacy Policy, Users may contact:

  • Company: Tawazon Chemical India
  • Website: https://www.tawazon.in
  • Email: info@tawazon.in
  • Address: 2nd Floor, Alagiriswamy Salai, KK Nagar, Chennai, Tamil Nadu, India, PIN 600 078
  • Phone: +91 9152861896

The Company will acknowledge receipt of all requests and endeavour to respond within the timeframe prescribed by applicable law.

Policy Modifications:

The Company reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of the Website following the posting of changes constitutes acceptance of those changes.

Applicable Law:

This Privacy Policy is governed by the laws of the Republic of India, including the Information Technology Act, 2000, the IT (SPDI) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as enforced in phases). Any disputes arising from this Policy shall be subject to the jurisdiction of the competent courts in India.

Tawazon Chemical Co. LLC (hereinafter the “Company”) which operates and maintains the website (https://www.tawazon.com/) is committed to reserving the privacy of the Client’s (collectively referred to as the “User”) personal information provided while the User is browsing the Company’s website.

PRIVACY POLICY PROMISE:

The information on the Company’s website aims to provide the User with the required information and best brief about the Company’s superior service, yet the Company’s most important asset is the User’s trust. The Company ensures that the User’s information is secure and only used as the User would want. The User’s privacy is a high priority.

COOKIES POLICY:

Once the User agrees to allow the Company’s website to use cookies, the User also agrees to use the data collected regarding their online behavior (analyze web traffic, web pages the User spends the most time on, and websites the User visits).

The data collected by the Company using cookies is used to customize the Company’s website to the User’s needs. After the Company uses the data for statistical analysis, the data is completely removed from the Company’s systems.

Please note that cookies don’t allow the Company to gain control of the User’s computer in any way. They are strictly used to monitor which pages the User finds useful and which pages the User does not, so that the Company can provide a better experience for the User.

If the User wants to disable cookies, this can be done by accessing the settings of the User’s internet browser.

DATA STORAGE AND RETENTION:

The type of personal information that the Company collects on or through the Company’s platforms, why the Company collects this information, and how the Company uses this personal information are explained in the following:

I. TO RESPOND TO ANY QUERIES OR EXPRESSION OF INTEREST MADE BY THE USER:

The Company would use the User’s personal data to respond to the User’s queries or expression of interest and to ensure that the Company helps the User to find the right property that suits the User’s needs. The Company may receive the User’s personal data through one of the following channels:

When the User sends an enquiry, via the Company’s website/social media page/call/WhatsApp, regarding one of the Company’s properties; When the User participates in one of the Company’s events or visits the Company’s stands to enquire about the properties; When the User visits the Company’s sales office or contacts the sales advisors regarding any property which they wish to purchase.

The Company collects the following personal information: name, email address, phone number, nationality, and details of the User’s enquiry pursuant to the Company’s legitimate business interests. In certain cases, the User’s enquiry may relate to a specific service request, for example: raising an enquiry regarding a specific property. For such requests, the Company needs to use the User’s personal information in order to respond to the User’s request and to fulfil the contractual obligations under the requested service. Additionally, when the User calls the Company’s customer service center, the Company would maintain a record of the communications, including call recordings, in pursuit of the legitimate business interest to monitor and improve the quality of the Company’s customer support.

II. TO REQUEST THE USER’S FEEDBACK, AND TO RESPOND TO COMPLAINTS:

The User’s satisfaction is the Company’s utmost priority, and the Company proactively takes necessary steps to ensure that Users are well satisfied with the services. To help the Company to respond to the User’s feedback or complaints, the Company collects the following personal information: name, email ID, transaction details (such as services availed by the User) and the User’s feedback/ complaints through a survey conducted after the Users complete a transaction or after the completion of the User’s call with the Company’s customer service team. The Company collects and uses the User’s personal information in pursuit of legitimate business interests to address the User’s concerns and to take necessary steps towards continual improvement. In the event the User prefers not to receive such information, the User may opt out by following the instruction provided in Section – “How to opt out?”.

The information is collected and stored in a manner that is appropriate for the nature of the data that the Company collects, and the need to fulfill the User’s request. This information is not provided to third parties for their own use, unless specifically authorized by the User.

HOW LONG DOES THE COMPANY KEEP INFORMATION ABOUT THE USER:

The Company will only keep the User’s personal information for as long as is reasonably necessary taking into consideration the Company’s need to answer queries and resolve problems, for any other purpose outlined above, or to comply with legal requirements under applicable law(s). This means that the Company may retain the User’s personal information for a reasonable period, for example, till the end of the leasing contract, or after the User’s query has been addressed. In certain cases, the Company may retain the User’s personal information for a longer period where extended retention periods are required by law or regulation and to establish, exercise or defend the Company’s legal rights. The Company will ensure that the User’s personal information is disposed of in a secure manner when it’s no longer needed.

HOW SECURE IS THE USER’S INFORMATION:

The User’s personal data security is an important concern for the Company. The Company provides the utmost care in secure transmission of the User’s personal information from computers, smartphones, and other electronic devices to the Company’s servers. The Company uses industry security standards to safeguard the confidentiality of the User’s information.

The Company has implemented and maintained appropriate technical and organizational security measures, policies, and procedures to protect the User’s personal information from accidental loss, unauthorized access, use, alteration, and disclosure.

  • Placing confidentiality requirements on the Company’s staff and service providers.
  • Restriction of access to the User’s personal information to employees strictly on a need-to-know basis, such as to respond to the User’s enquiry or request.
  • Destroying or anonymizing personal information if it is no longer needed for the purposes for which it was collected
  • Using secure communication channels for transmitting personal data.

Unfortunately, the transmission of information via the internet is not completely secure. Although the Company does its best to protect the User’s personal information, the Company cannot guarantee the security of the User’s personal information transmitted to the Company’s Website. Any transmission of personal information is at the User’s own risk. The Company is not responsible for circumvention of any privacy settings or security measures contained on the Website.

THE RIGHT TO RECTIFICATION:

The User has the right to request for their personal data to be amended or rectified where it is inaccurate (for example, if the User changes their name or address) and to have incomplete personal data completed.

POLICY MODIFICATIONS:

This Privacy Policy may be updated from time to time. Any changes will be posted here so be sure to visit the policy periodically.

SEVERABILTY:

If any provision of the Terms of Use is held to be invalid, void, or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

APPLICABLE LAW:

The Laws of the United Arab Emirates shall govern the Terms of Use, without regard to conflict of laws principles. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in Dubai, UAE.

COMMENTS AND QUESTIONS:

Users are requested to contact the Company in case they have any questions, comments, or concerns regarding the Company’s Privacy Policy.